Effective Date: 05/08/2025

Welcome, and thank you for choosing Profit Nest EA. We are committed to protecting your privacy and ensuring transparency regarding how your personal data is collected, used, and secured.

This Privacy Policy explains what information we collect, why we collect it, how we protect it, and your rights regarding your data. By using or purchasing Profit Nest EA, you agree to the terms outlined in this policy.

📥 1. Information We Collect

We only collect information that is essential for product delivery, licensing, and customer support. The types of data we may collect include:

a. Personal Details

  • Full Name

  • Email Address

  • Country (if needed for compliance or support)

b. Purchase Information

  • Order ID / Transaction Reference

  • Product purchased

  • Purchase date

  • Payment method (handled via secure gateways like PayPal or Stripe)

❗ Note: We do not store your credit or debit card details.

c. MetaTrader Account Data

  • MetaTrader Account Number

  • Broker Name

  • Terminal ID (if required for license activation or binding)

d. Customer Support Communication

  • Messages, queries, screenshots, and files shared via email or Telegram

  • Support tickets or troubleshooting details

⚙️ 2. How We Use Your Information

Your information is used strictly for purposes that are relevant to your interaction with the Profit Nest EA product:

  • To deliver the product and provide download access

  • To activate and verify your EA license (if licensing is used)

  • To offer technical and customer support

  • To send important product updates or version notifications

  • To comply with accounting or legal obligations where required

We do not use your data for advertising, resale, or any third-party marketing.

🔐 3. How We Protect Your Information

We implement multiple layers of data security to ensure that your personal information is never misused, leaked, or accessed without permission. Here’s how we protect your data:

  • Data Encryption: All sensitive data (like email addresses and MetaTrader account IDs) are encrypted both at rest and in transit using secure protocols (e.g., HTTPS, SSL).

  • Secure Servers: We only use trusted and well-maintained servers (or cloud platforms) with strong firewall protection to store customer data.

  • Access Control: Only authorized team members can access your data, and only when necessary (e.g., for support or license verification). Each access is monitored and restricted.

  • Regular Security Audits: Our systems are checked periodically to ensure no vulnerabilities exist that could put your data at risk.

We do not store financial details like credit/debit card numbers — these are handled securely by third-party payment gateways.

🧩 4. Third-Party Services We Rely On

To deliver, support, and manage Profit Nest EA, we rely on a few trusted third-party service providers. Here’s how and why:

a. Payment Gateways

We use platforms like:

  • PayPal

  • Stripe

These providers process your payments securely and are PCI-DSS compliant. We never see or store your card information.

b. Marketplace Platforms

If you buy our EA from FXNook or another marketplace, your data (e.g., name, email) is handled by that platform’s backend and shared with us only for order fulfillment and licensing.

c. Support Channels

For customer assistance, we may use:

  • Email

  • Telegram

All conversations are kept confidential. We do not share support discussions with any third parties.

d. License Management System (if applicable)

Some versions of our EA may use a secure license check API. This system only validates your MetaTrader account ID and does not collect private trading data.

All third-party providers are carefully selected and comply with their own strong privacy policies.

🍪 5. Cookies & Tracking

While Profit Nest EA itself does not use cookies, the platform where the product is listed or sold may use cookies for basic functionality and analytics. This may include:

  • FXNook.com, your own product website, or payment pages may store cookies for:

    • User session management

    • Performance optimization

    • Traffic analysis (e.g., through Google Analytics)

These cookies are standard, non-intrusive, and can usually be disabled through your browser settings.

We do not use any tracking software inside the EA — your terminal activity and trades remain fully private and local.

✅ 6. Your Rights

Under international data protection principles (like GDPR), you have full rights over your personal data. This includes:

a. Right to Access

You may request a summary or full report of the personal data we hold about you at any time.

b. Right to Correction

If your data is incorrect or outdated (e.g., email spelling, MT4 account number), we will correct it promptly upon your request.

c. Right to Deletion (Right to be Forgotten)

You can request permanent deletion of all your stored data from our systems — except where we are legally required to retain it (e.g., for invoicing or tax audits).

d. Right to Withdraw Consent

If you earlier agreed to receive notifications or support emails, you can withdraw that consent at any time by contacting us.

We process all valid data-related requests within 3 working days or sooner.

🗃️ 7. Data Retention

We retain your information only for as long as necessary to fulfill legitimate purposes:

  • Delivering product downloads and updates

  • Verifying and managing EA license

  • Providing technical support

  • Fulfilling tax, legal, and record-keeping obligations

Once your data is no longer needed for any of the above, we delete it securely from our systems. For example:

  • Support chats may be deleted after 6 months

  • License records may be kept until the license expires

  • Invoices are stored for 5–7 years (if required by law)

🔄 8. Changes to This Policy

We reserve the full right to update, modify, or change this Privacy Policy at any time without prior individual notice.

  • All changes will be published on the product’s official page .

  • The “Effective Date” at the top of the policy will be updated whenever changes are made.

  • By continuing to use the product after an update, you agree to the revised policy.

For major changes (e.g., introducing license changes, or collecting new types of data), we may also notify you directly via email or Telegram..

You are encouraged to review this policy periodically to stay updated.

📬 9. Contact Us

For all privacy-related concerns, data access or deletion requests, or general inquiries, please reach out to us through the following channels:

📧 Email: support@profitnestea.com

We are committed to providing clear answers and respecting your privacy rights. You’ll receive a reply within 3 business days for all formal data requests.